Last updated: October 13, 2026
Lumenda Labs ships to business and residential addresses in the contiguous United States (the lower 48 states). For delivery to Alaska, Hawaii, Puerto Rico or other U.S. territories, contact us before you order and we’ll send you a custom freight quote.
Shipping Cost
Freight to the contiguous U.S. can vary anywhere between $275 to $600. Where most orders are capped at a flat fee of $350 per machine, added at checkout, please contact us before ordering for a more accurate quote.
Standard delivery is curbside, by freight carrier, with liftgate service. The following services cost extra, and we’ll confirm the charge with you before your order ships:
- Inside delivery or placement of the machine
- Delivery to limited-access locations, such as schools, military bases, construction sites, churches and rural or remote addresses
- Scheduled delivery outside the carrier’s standard appointment windows
Processing Time
Most orders ship within 1–2 business days after your payment is confirmed. If an item isn’t in stock when you order, we’ll contact you with an estimated ship date before we process the order. You can then wait or cancel for a full refund.
Transit Time
Once your order ships, delivery usually takes 3–7 business days. These are estimates, not guarantees. Weather, carrier capacity, holidays and damage in transit can extend delivery times.
Tracking
When your order ships, we’ll email you the carrier name and the tracking (PRO) number.
Delivery and Inspection — Please Read
Machines ship by freight, and the carrier will contact you to schedule a delivery appointment. Someone must be there to receive and sign for the shipment.
Before you sign the delivery receipt:
- Inspect the packaging and the machine for any visible damage.
- Write any damage directly on the delivery receipt, and be specific. For example: “crushed corner,” “glass cracked” or “pallet broken.”
- Photograph the damage before the driver leaves.
Report any damage to us at ask@lumendalabs.com within 48 hours of delivery, with your photos. Report hidden damage you find after unpacking within [5] days of delivery.
If damage isn’t noted on the delivery receipt, the carrier may deny the claim, and we may not be able to repair or replace the unit at no cost.
Missed or Failed Deliveries
You’re responsible for any redelivery, storage or return fees the carrier charges if delivery can’t be completed because:
- no one was there to receive it,
- the address was wrong, or
- the site can’t be reached by a freight truck.
Questions
Contact us at ask@lumendalabs.com or (+1) 973-988-3020 before you order if you have questions about delivery to your location.